Replacement Policy/Refund/ Cancellation Policy
Disclaimer: In the event of any discrepancy or conflict, the English version will prevail over the translation.
Which items are eligible for a Free Replacement?
All products supplied by iTeltronics Pvt Ltd vide their commercial invoices are eligible items and for free replacements as per the terms and conditions mentioned in the warranty Card/Terms. The products are supplied with 12 months replacement warranty from the date of installation or 15 months from the date of Invoice whichever is earlier.
What are the conditions for Free Replacement:
Item received is physically damaged;
Item received has missing parts or accessories;
Item received is different from their description on the product detail
Item received is defective/does not work properly owing to manufacturing defect
A free replacement cannot be created for an item which was returned and replaced once earlier.
If the item has missing parts or accessories, you may try to contact the iTeltronics for assistance. ITeltronics contact information can usually be found on the item packaging or in the paperwork included with the item.
If your item is not eligible for free replacement due to any reason, you can always return it for a refund.
The refund has to be claimed within 10 days from the date of invoice and the refund amount will be after deducting GST amount
Cancellation of Order:
The order placed with the payment can be cancelled within 24 hours of ordering. The refund will be sent to the same bank account from where the payment had been made within 7 days of the cancellation
When the customer is not satisfied with the performance of the product they can return the product within 7 days from the date of invoice and ask for Refund. Once the product is received at ITeltronics office ( as per the address in the invoice) after verifications for any damages to the device the refund will be made within 21 days from the date of receipt of the defective and if any deductions that will be informed to the customer
The customer will send the defective units on freight paid basis to the iTeltronics, Bangalore office and for any manufacturing defects iTeltronics will send the new unit (replacement unit) within 48 working hours from the date of receipt of the defective unit on freight paid basis to the customer
For any details the customer can contact the customer care department through mail/Call and the details are inside the product along with other details